Frequently Asked Questions

Orders & Shipping

How long does delivery take?

We aim to deliver within 4–9 business days (Monday through Friday) from the date your order is placed. Orders are handled within 1–2 business days, followed by a transit time of 3–7 business days. You will receive a tracking email once your order has shipped.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United Kingdom, with no minimum order value required.

Do you deliver outside the UK?

At this time, we only deliver within the United Kingdom. We do not currently offer international shipping.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking information. You can also use our Order Tracking page to monitor your shipment at any time.

Can I cancel my order?

Orders can be cancelled before handling or dispatch begins. To request a cancellation, please email us at [email protected] as soon as possible. Once an order has been shipped, cancellation is no longer possible, but you may request a return after delivery.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original, unused condition and packaging. Defective, damaged, or incorrect items are also accepted for return – please contact us within 30 days with photos and we will arrange a solution at no cost to you.

How do I start a return?

To initiate a return, please contact our team at [email protected] with your order number and reason for return. Do not send items back without prior authorisation. Once approved, we will provide a return address and instructions.

When will I receive my refund?

Refunds are processed within 7 business days of receiving and inspecting your returned item. The refund will be issued to your original payment method.

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect, in which case we will cover the return shipping cost. We recommend using a tracked shipping method to ensure safe return delivery.

Products & Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, and all major debit and credit cards. All payments are processed securely through our PCI-compliant payment gateway.

Are your products new?

Yes, all products sold on Arun Furnishers are brand new and come in their original packaging.

Do your products require assembly?

Assembly requirements vary by product. Please check the product description for specific assembly information. Some items are supplied ready to use, while others include straightforward assembly instructions.

Is my payment information secure?

Absolutely. Our website uses SSL encryption and all payments are processed through secure, PCI-compliant payment gateways. We never store your credit card details.

Contact Us

Can’t find the answer you’re looking for? Our customer service team is happy to help.

📧 Email: [email protected]
📞 Phone: +44 01903 716784
🕒 Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST)